At Parampara Vastra (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Personal Information
Full name
Email address
Phone number
Billing address
Shipping address
Company name
Order Information
Products purchased
Order history
Transaction details
Delivery preferences
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store your credit card or payment details on our servers.
Website Usage Information
When you browse our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral source
This information helps us improve our website and customer experience.
2. How We Use Your Information
We use your information to:
Process and fulfil orders
Deliver products
Communicate about your order
Provide customer support
Send shipping updates
Improve our website and services
Detect fraudulent transactions
Comply with legal obligations
Send promotional emails (only if you have opted in)
3. Email Marketing
If you subscribe to our newsletter or choose to receive marketing communications, we may send you:
New product launches
Special offers
Promotions
News and updates
You may unsubscribe at any time by clicking the Unsubscribe link included in every marketing email.
4. Payment Security
We use secure third-party payment gateways to process payments.
Payment providers may include services such as:
Stripe
PayPal
Apple Pay
Google Pay
Shop Pay
Your payment information is encrypted during transmission and processed securely by the payment provider. We never store your complete credit card information.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember your shopping cart
Keep you logged into your account
Save your preferences
Measure website performance
Analyse visitor behaviour
Deliver relevant marketing content
You can disable cookies through your browser settings, although some website features may not function correctly.
6. Third-Party Services
We work with trusted third-party providers who help operate our business.
These may include:
Payment processors
Shipping providers
Email marketing platforms
Analytics providers
Fraud prevention services
Website hosting providers
These providers only receive the information necessary to perform their services and are required to protect your information.
7. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary to:
Process payments
Deliver orders
Provide customer support
Comply with Australian law
Protect our legal rights
Prevent fraud or security threats
8. Data Security
We take reasonable technical and organisational measures to protect your personal information.
These include:
SSL encryption
Secure payment gateways
Password-protected systems
Limited access to customer information
Regular software updates
While we strive to protect your information, no method of online transmission or electronic storage is completely secure.
9. Your Rights
You have the right to:
Access your personal information
Request corrections to inaccurate information
Request deletion of your personal information (where legally permitted)
Withdraw consent for marketing communications
Request a copy of the personal information we hold about you
To exercise these rights, please contact us using the details below.
10. Data Retention
We retain your information only for as long as necessary to:
Complete your orders
Meet legal and taxation requirements
Resolve disputes
Enforce our agreements
Order records may be retained for accounting and legal compliance purposes.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
12. International Data Transfers
Some of our service providers may operate outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.
13. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.
We encourage you to review this page periodically.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
